Reference

How We Protect Your Account & Payment Information

When you open an account at hoki 188, your personal details and wallet activity stay encrypted and secure behind multiple layers of verification.

Account verification at loginPayment data encrypted end-to-endNo third-party data sales
hoki 188 How We Protect Your Account & Payment Information
REACH OUR TEAM

Privacy & Account Questions — Contact Us

Team online

Live Chat

Open your account and tap the chat bubble in the lobby footer. Our team in Medan responds in real time during play hours to answer questions about your data, account access or payment history.

Email Support

Send a formal data request or privacy concern to [email protected]. We reply within five business days with a full explanation or the information you've requested.

Account Settings

Log in, go to Settings > Privacy & Security to review what information we hold, update your contact details, or export your account data without leaving your dashboard.

SECURITY AT WORK

How We Keep Your Data Safe & Your Choices Clear

Encryption & Storage

Every deposit via DANA, OVO, GoPay or QRIS is encrypted before storage. Your password is hashed with military-grade algorithms. We use firewalled servers in Indonesia so your traffic stays domestic and your data never leaves the region.

Cookies & Tracking

We set session cookies to keep you logged in and remember your game preferences. We do not set tracking cookies that follow you outside hoki 188. You can clear cookies anytime in Settings; your next login will simply take a few extra seconds.

Withdrawal Verification

Before we send money back to your DANA, OVO, GoPay or QRIS wallet, we verify your identity by matching your account name to your payment method details. This takes 2–5 minutes per request and prevents fraud.

Data Retention

We keep your account profile and transaction history for seven years after you close your account. This is required by local financial regulations. Non-critical details like preferred game notes are deleted after 90 days of inactivity.

Third-Party Access

Payment processors and our Indonesian hosting provider see only what's needed to move money or host the lobby. We sign strict data-protection agreements with each partner and audit their practices annually.

Your Rights

You can request a copy of all your data, ask us to correct errors, or request deletion of optional fields by opening a support ticket. We comply within five business days unless local law requires us to retain certain records.

Frequently Asked About Your Data & Privacy at hoki 188

We verify your address to confirm your identity and prevent account fraud. Where local law permits, this is also required by financial-compliance rules. Your address is never shared outside hoki 188 except with your payment processor when you withdraw to DANA, OVO, GoPay or QRIS.

Your active account profile and balance are deleted immediately upon request. Transaction records, however, are kept for seven years for audit purposes. You can request permanent deletion of optional fields (like saved notes) at any time via support.

No. We do not place tracking cookies or pixels on external websites. When you close the browser or app, we stop collecting data. We only analyse your behaviour inside the lobby to improve game loading speed and table availability.

Your payment method details are stored in an encrypted vault separate from your account profile. We never store full card or bank numbers; payment processors handle that directly. Every withdrawal request is verified against your account identity before funds move.

Yes. Log into your account, go to Settings > Privacy & Security and select Download My Data. We compile a full export within 24 hours. You can also contact [email protected] to request the file by email.

Only with payment processors (DANA, OVO, GoPay, QRIS) and our Indonesian hosting provider, and only the minimum needed to process transactions and keep the platform running. We sign strict confidentiality agreements with each partner and do not sell or rent your information.

Open a support ticket from Settings > Help or email [email protected] with the details you want changed or removed. For data export or deletion requests, include your account ID. We respond within five business days.